HOW CLOUD TECHNOLOGY ENABLES NEW BUSINESS MODELS
This article was written by Patrick Hogan, Co-Founder & Chief Executive Officer of Tenfold.
Ten years ago, few would have imagined that employees could work entirely remotely or that an entire business infrastructure could exist on the internet. With the adoption of cloud computing, a service that allows companies to access processing and data storage through the internet, these business models are becoming a reality.
Today, small businesses can take advantage of the same computing power that big businesses use without paying for all the infrastructure. Cloud computing companies, like Amazon Web Services and Microsoft Azure, sell the computing power in increments. Companies are quickly incorporating cloud solutions. In 2016, Amazon Web Services made over $2.5 billion in revenue. But this revenue is distributed among a massive amount of companies. A smaller business can take a smaller slice of the cloud computing power pie, only taking what it needs to run its enterprise. Technology startups, like Zapier, are using this capability to create a 100% remote workforce and enable new business processes.
REMOTE WORKFORCE “We’re a 100% distributed team living and working all over the world…” reads the Zapier about page. A quick look at their map shows employees scattered across the United States, Europe, Asia and Australia. All the employees come together to work digitally. Customer Champions, the Zapier name for customer service representatives, can answer questions about Zapier’s software via a cloud program. Employees can gather via Skype, email or another platform. 99% of the time, Zapier employees communicate through the cloud. While remote work seems to be a great advantage for employees, it is also an advantage for customers. Customer Champions are present in most time zones. Customers can reach out at any time to seek an answer to their pressing software questions.